2001 Fulham St. Roseville
As an Executive Group Member you are welcome and encouraged to attend these workshops with your key staff people. These workout sessions are designed to both teach your team the classic components of designing an unbeatable customer experience strategy and give you the time to build it. These sessions will be fast paced and highly focused. No frills, very little philosophy; just lots of roll-up-your-sleeves and get the strategy on paper.
I created these workshops because I saw our members struggling to implement the market-leading ideas we generate together. I believe a big part of the time the problem lies with our hectic schedules and lack of clear step-by-step process. These sessions are pre-scheduled and the process is clearly defined
SESSION 1 - (Breakfast Included)
DETERMINING YOUR VALUE CHAIN is focused on creating or transforming your customer’s experience to make you the only/best choice. Through a process that puts you in control of what your customer is feeling about you and your offering, we help you determine your ability to dominate each market you choose to enter. We’ll explore specific methods to dramatically improve positives, infuse your offering with empathy and eliminate complexity from your daily activities.