2001 Fulham St. Roseville
As an Executive Group Member you are welcome and encouraged to attend these workshops with your key staff people. These workout sessions are designed to both teach your team the classic components of designing an unbeatable customer experience strategy and give you the time to build it. These sessions will be fast paced and highly focused. No frills, very little philosophy; just lots of roll-up-your-sleeves and get the strategy on paper.
I created these workshops because I saw our members struggling to implement the market-leading ideas we generate together. I believe a big part of the time the problem lies with our hectic schedules and lack of clear step-by-step process. These sessions are pre-scheduled and the process is clearly defined
SESSION 2 - (Breakfast Included)
CREATING YOUR NEW VALUE CHAIN takes Your findings from the first session and puts them through a process to see if you can change your offering in a way that changes the game entirely. Whether it is radically changing your unit of value, streamlining your delivery, or even building a culture of customer experience, you and your team will be given the thinking tools you need to ask a different question and get a different answer about how to compete.