Our Faculty Members
Gary and Mike both started over 25 years ago as sales reps who became successful and moved into the sales leadership positions and eventually senior management at multiple companies. They both experienced very high growth with companies (Mike with National Computer Systems and Gary with Digital River) and the challenges associated with that growth. During that time, they learned the value of repeatable processes and systems that drive accountability and focus which can be leverage to drive growth. They started Pivotal Advisors in 2008 with the goal of helping companies adopt and implement the systems, process and structure required for disciplined sales growth with a special focus on working with the sales leaders within their customers to develop their skills. They have worked with approximately 150 companies since that time and have experienced great success. Their practical experience and application has help their customers implement simple solutions that work.
Chuck has been the president or CEO of four companies ranging from an international startup to a $1B company serving the US financial services sector.
He is the founder of Feltz & Associates, a management consulting company specializing in helping leaders create, align and execute business strategy to accelerate the growth of their companies. They focus on 3 particular business issues:
Strategic planning facilitation, assessment and creation
How to fully align employees with the strategy
How to help executive teams more strategically
The process Feltz & Associates brings to the table was developed in real private and public companies, by executives accountable for strategy development and execution. It is distinct in that it is:
Delivered for executives, by executives who have successfully led
Heavily focused on transferring process knowledge to clients to promote
Built to help leaders manage completely from planning through execution
Chuck regularly speaks to university graduate business schools, associations and private company events and is the co-author of Never By Chance: Aligning People and Strategy Through Intentional Leadership (Wiley 2010).
He and his family live in Woodbury, MN.
David (Dave) C. Hueller partnered with William (Bill) J. Murray to form Eagle Learning Center in 1993. Together they bring over 55 years of experience to the design and delivery of interactive, small group learning processes.
Since earning his B.A. from Hamline University in 1971, Dave Hueller has spent over 29 years selling, designing, and implementing performance improvement systems based on contemporary adult learning principles. His work represents an integration of his experience selling medical products, teaching communication skills in inner city schools, and helping organizations increase the on-the-job performance of their people.
In 1989, Dave began action research into the business issue of how to build a service culture. The result of that research was a methodology formalized in 1993 as Eagle Learning Center's ReFOCUSED ON THE CUSTOMER culture change process. Since 1993, over 75 organizations have implemented that process as part of their strategy to make customer focus a reality in their business practices.
Dave's long term relationships with clients such as United HealthCare, Coborn's, Crystal Cabinet Makers, St. Jude Medical, Ultra Machine Company, Inc., Best Buy Co., Buffets, Inc., Minnesota Gastroenterology, Regis Corporation, International Paper Company, College of St. Benedicts/St. Johns University, Sterling Technology, Wirsbo Company, and The Luxottica Group reflect his practical insight into the relationship between business results and learning.
Dave's classroom work has included designing and facilitating sessions for executive and crossfunctional teams to help them develop a shared vision, to rethink how they make decisions, and to take personal responsibility for working together more cooperatively. He has assisted salespeople's efforts to look at their customers and markets differently. He has facilitated dramatic shifts in corporate culture by working with leaders--formal and informal--in their efforts to set up organization-wide communication about customer focus.
Dave Hueller and Eagle Learning Center are committed to developing innovative responses to the need for increasing sales, retaining and growing customers, and managing people through change.
Gary Jader is an adjunct instructor at the University of St. Thomas, where he teaches New Products Management, and at Augsburg College, where he teaches Marketing. Gary's consulting company, Ideas on the Wall, focuses on generating breakthrough ideas and building powerful teams to get those ideas to market. Prior to consulting and teaching, Gary has more than 18 years of experience in sales, marketing and general management with Fortune 100 companies and 3 startup technology companies, including getting new products and businesses conceived, built, and launched.
Bob has worked in numerous companies over the past 10 years, focusing primarily on cycle time improvements in order fulfillment, product design and in the value chain, to yield cash flow increases, inventory decreases and customer satisfaction increases.
Bob has published several articles in various journals, has three books in process (a Lean/TOC Implementation and training series) and has trained over 3000 people in lean concepts, constraints management and supply chain management over the last five years. In addition, Bob is a featured speaker and trainer for the "Lean Certification" series at the manufacturer's Alliance and has taught classes on Supply Chain Management at St. Thomas University.
Bob graduated with Distinction from the University of Minnesota with a BSB in accounting. He has also passed the CPA and CIA (Certified Internal Auditor) exams. Bob lives in Eden Prairie with his wife and three children and is an avid runner and cyclist. He enjoys traveling, reading, playing the piano, playing soccer and doing things with his family.
Cheryl Leitschuh is a leadership development consultant and specializes in personal and professional success. She assists companies in achieving their key business objectives by fully capitalizing on a single line of their balance sheet - their human resources potential. She uses powerful programming, assessments and technology to harness and maximize the untapped potential of a company's human resources assets.
Cheryl addresses short-term and long-term business objectives by focusing on human talent development, conflict resolution, trust management and enhancing team performance. Cheryl's industry expertise includes banking, healthcare and manufacturing. As a frequent national speaker and television and radio personality, Cheryl speaks on an assortment of topics related to career vision, organizational leadership and enhancing human talent. She has also authored three books: Power Learning: Career Development Strategies That Work; A Structured Mentoring Process and Staying and Standing Women, and has recorded an audiotape. Career Vision: Moving Your Life From Stress To Balance.
Cheryl is listed in Who's Who of American Women and Who's Who of Professional Women. She is also a professional member of the National Speaker's Association. She serves on the American Bar Association Law Practice Management Core Group and the AICPA Women's Initiative and Work/Life Balance Committee.
Anna (Ahna) Maravelas is a respected author and consultant with 25 years of experience, and international clientele in conflict resolution and leadership development. She lives in St. Paul, Minnesota and her techniques have been used across the US, Europe and S. Africa, in Fortune 500 companies, universities, banks, prisons, hospitals, law firms and police departments. Readers on Amazon.com rate her top-selling book a five-star "must read." Her work has appeared in more than 35 publications including the New York Times, HR Magazine, Men's Health, Harvard Managament Update, Oprah Magazine, Forbes.com and the American Bar Association Journal.
Kevin is a veteran entrepreneur with more than 25 years of domestic and international business experience. Over his 30+ year career, he's specialized in helping companies create competitive advantage by uncovering their key differentiators and communicating them effectively throughout their marketing and sales messages. As President and Principal Consultant at McArdle Business Advisors, he has designed and implemented business growth and professional development programs for a diverse range of companies. He has helped emerging, mid-market, and Fortune 500 companies strengthen their strategy, execution and competitive differentiation to build market share and grow revenues even in the most challenging markets. Kevin is an Expert Resource Speaker for Vistage International, one of the world's leading CEO peer advisory membership organizations.
30 years experience in:
Understanding customer needs and focusing businesses to differentiate themselves through market segmentation
Aligning the employee culture and systems to provide new or revised offerings
Creating new business models to serve customers in a more profitable way to dominate the target market
Building leadership teams to listening to (especially) good customers (often sorting out bad customers) and actively marketing to the best targets-perhaps into new areas.
The most important decisions revolve around the selection and attraction of the right customers, the best ways to serve them and galvanizing the organization to serve them with enthusiasm. Significant successes with Fortune 500 companies (Group Director of Marketing) and private enterprises (President and CEO roles) in a variety of markets in creating new opportunities and rejuvenating mature/declining businesses. MBA University of Michigan. Available to act in consulting, coaching and interim CEO capacities to energize results for your business. Contact: 651-2069232 or firstname.lastname@example.org.
William (Bill) J. Murray began his business career with fifteen years of success in sales, customer service management and sales management. It was this experience that inspired him to train others in those successful techniques. That led him to Wilson Learning Midwest, an agency for one of the world's largest training organizations. There for another fifteen years, he trained managers, salespeople, customer service personnel and staff of hundreds of companies in all sorts of businesses. He discovered his purpose in life which was to help people take personal responsibility for their lives and their work, "to unleash the eagle within", which resulted in co-founding Eagle Learning Center in 1993. At that time, he sought additional education in order to also help people in their personal lives.
His experience as a marriage and family counselor since then has given him the opportunity to counsel many in personal as well as professional problems. An article in the Minneapolis Star-Tribune called "Creating the New You" documented some of this personal counseling. Now, he brings over 40 years of experience to help professionals make practical enhancements to their jobs and discover the courage to give their work and lives the best shot that they can give.
Helping managers manage and leaders lead has been a strong focus of Bill's work with organizations. His strategic planning guidance and team building techniques have helped companies such as Best Buy, U.S. Link, 3M, Edina Real Estate, Comark of Canada, Land O' Lakes, Inc., Buffets Inc., The Luxottica Group, the State of Minnesota Department of Economic Development, Pace Analytical and a long list of medical organizations. Bill's work with leadership groups has had positive results like increasing sales, quality and customer satisfaction. He is currently working on a book entitled, "Brush Strokes, The Art of Leadership", that describes the attributes and skills of true leaders. A great deal of his focus for the last ten years has been developing organizational-wide learning processes to help leaders in companies inspire commitment in their people to customer satisfaction through continuous improvement, total quality management, and increased innovation. This involves moving the entire organization towards a more positive culture resulting in increased sales, increased profits and financial health. His book, "ReFocused On The Customer", grew out of this work.
Bill's work with salespeople includes training them in direct call selling, telephone selling, and account management. He has helped companies such as Hewlett-Packard, Caterpillar, AT&T, MTS Systems, United HealthCare, United Properties, Edina Real Estate, Rexton, Protection Mutual Insurance, UFE Corporation, Pace Analytical, Iconoculture, Receivables Control and the Trane Co., among others. His training for the Minnesota Timberwolves helped them sell more initial season tickets than any other NBA franchise as reported in Sports, Inc. magazine. He has personally trained over 1200 salespeople for The Luxottica Group, the world's largest manufacturer of eyewear, who have honored him with a plaque that says, "You have touched our hearts and minds forever." His book, "Selling with Style", was the basis of that training. Bill's customer service seminars have had positive results for companies such as ITT Life Insurance, Chrysler, IBM, Rexton, Valspar, Sterling Electric Construction, Kraus-Anderson Construction, the Holiday Companies, Tapemark, many banks and credit unions and tens of medical organizations. He has authored "Delivering Eagle Service", which not only helps customer service people treat the customer with superior service, but also helps everyone in the organization treat internal customers with respect and work stress-free.
Bill attended the United States Military Academy at West Point, the University of Wisconsin, and the University of Minnesota, majoring in speech and business. He is a certified psychologist from the Alfred Adler Institute masters program and a faculty member of the Lawlor Institute.
For the past twenty years, Terry Slattery has helped clients grow their margins exponentially. He has trained thousands of companies to increase their top-line revenue while decreasing their selling costs. He has provided services to companies in more than 100 industries, from home-based enterprises to Fortune 100 companies. He is the creator of "Wimp Junction," a program that has taught thousands of sales people how to recognize and eliminate nonproductive sales behavior, especially during complex sales. Terry still holds the record at IBM for opening the most accounts-even though he hasn't worked there for twenty years.
As a Sales Executive at Digital Equipment Corporation, he managed global relationships for the largest accounts, selling engineering systems, data communications, decision-support systems, and transaction processing. When he is not helping companies grow, his interests include playing blues and jazz piano, as well as searching for the world's spiciest cuisine.